Covid-19 information

26th May 2020

Thank you all for the kind and supportive message we’ve received at this unprecedented and difficult time for everyone.

Byways Breaks are continually monitoring the events and the impact associated with the outbreak of COVID-19 which is a constantly changing situation. The health and safety of our customers and accommodation providers is an absolute priority. As public health advice changes, we will, of course, adapt our plans accordingly. We have a responsibility to act to help prevent the spread of the pandemic.

With regret, we have now decided to suspended all holidays starting up to and including 12 July. We are reviewing this on an ongoing basis as the situation changes and will be making decisions about holidays due to start on or after 13 July in the next couple of weeks.

We’re in the process of contacting all affected customers.  We are busy at the moment and concentrating on dealing with customers whose holiday starting dates are soonest and working in date order. Please be patient, we will contact you or answer your queries as soon as possible. Keep a close eye on our web site as we are updating information regularly.

We answer the most commonly asked questions below, we do however reserve the right to change this advice as the situation changes and develops.

What if Byways Breaks cancels my trip?

If we are forced to cancel your holiday or make a significant change due to Covid-19 virus, we hope you will rebook your holiday. We will work with you to try to find a suitable alternative holiday either later in 2020 or for 2021. If there is no suitable alternative, or you do not wish to rebook we will provide a full refund. If we do rebook your holiday there may need to be slight changes to the accomodation booked and possible small additional costs.

What if I don’t want to travel?

If your holiday date is later than the date we have suspended holidays for and you don’t wish to travel, we cannot provide a refund if you decide not to travel. If you decide to cancel your holiday then our usual cancellation terms apply. For holidays cancelled six weeks or more before the start date, you will lose your deposit. See our booking terms and conditions for full details.

 

I haven’t paid the balance for my holiday. Can I delay my payment?

The balance payment for your holiday is normally due 6 weeks before your holiday start date. In the current situation, we are being flexible about this. You can leave making the balance payment up to 4 weeks before your holiday, while we see what the situation is closer to your holiday date and giving you a bit more time to make decisions. You can pay the balance in the knowledge that we will provide you with a full refund if we have to cancel your holiday for any reason.

 

If you would like to postpone your holiday

If you wish to postpone your holiday we normally charge an administration fee of £50, plus any additional costs we incur in making changes to your booking, such as additional B& B costs. For now, in the current situation, we will waive the £50 admin fee if you decide you want to postpone your holiday. All payments made for your original holiday will be transferred over to your booking for the new date.

 

Will I be covered by my travel insurance if I decide to cancel?

We always recommend that you take out a travel insurance policy to cover lost holiday costs should you need to cancel or are unable to travel. Whether you will be covered will depend on the terms of your travel insurance policy and your reason for cancelling. You should contact your travel insurance provider to check if you can make a claim.

 

For further information, we advise the following resources:

Should you wish to discuss your upcoming travel plans, please email info@byways-breaks.co.uk  We are answering calls on 0151 722 8050. Updates will be added to this web page as and when they become available.

We are busy at the moment and concentrating on dealing with customers whose holiday starting dates are soonest and working in date order. Please be patient, we will contact you individually, you as soon as possible. Keep a close eye on our web site as we are updating information regularly.

We hope you keep safe and well in this challenging time.

 

Updated 26May 2020

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Covid-19 information