Covid-19 information

4th August 2020

Covid 19 Latest. We are now taking bookings from 16 August. Holidays up to 15 August are cancelled and all customers have been contacted.

Thank you for all the kind and supportive message we’ve received at this difficult time for everyone. We hope everybody has managed to keep safe and well.

As the UK is moving out of lockdown (at different rates in England, Wales, Scotland and Northern Ireland), we continue to closely monitor events and the impact associated with COVID-19. The health and safety of people continues to be an absolute priority. As government and public health advice changes, we will, of course, adapt our plans accordingly.

While B & Bs and hotels have been able to reopen in England from 4 July, many of our walking holidays are in Wales and hotels and B & B’s here are only just begining to reopen. We want to give them time to reopen and make any adjustments and alterations, so that they are sure they can operate safely.  We have suspended holiday bookings up to 15 August. We have been in touch with all customers affected. We are now taking bookings from 16 August.

Covid-19 continues to be a risk to us all and while we are keen to welcome back walkers, we need to operate in a way that ensures our customers and all the hotels and B & Bs we work with remain safe.  The current situation means that a walking and cycling holiday at the moment will be a different experience to pre Covid-19 times. What will your holiday be like at the current time.

Existing Bookings

We are running holidays for existing, or rearranged bookings starting from Monday 17 August. We are currently contacting B & Bs and hotels to see what their plans are for re-opening, if they need to make changes in how they welcome guests, and that they are able to comply with the current government guidance. B & Bs and hotels are all taking their time to work out how best to operate safely in the current situation and are consequently reopening at different times.

It is possible that may need to be some slight changes to itineraries, as some places have decided not to reopen just yet, or not to operate at full capacity for a while. We will be in touch with customers individually if there are any changes to discuss with you.

We are concentrating on dealing with customers whose holiday start dates are soonest and working in date order. Please be patient, we will contact you or answer your queries as soon as possible. Keep a close eye on our web site as we are updating information regularly.

New holiday bookings

We and are now taking new bookings for holidays starting from Monday 17 August. If you don’t want to commit to a longer holiday we also have several short breaks, both cycling and walking, which are good for a quick getaway.

We will continue to review government and public health guidance on an ongoing basis and should the situation with covid change either nationally or locally we may need to make changes to holidays.

 

FAQ’s

We answer the most commonly asked questions below, we do however reserve the right to change this advice as the situation changes and develops.

 

What if Byways Breaks cancels my trip?

If we are forced to cancel your holiday or make a significant change due to Covid-19 virus, we hope you will rebook your holiday. We will work with you to try to find a suitable alternative holiday either later in 2020 or for 2021. If there is no suitable alternative, or you do not wish to rebook we will provide a full refund.

 

What happens if official advice or guidance changes?

If the UK government changes its current guidance and it becomes impossible for us to continue with our holidays we will have to resume postponing holidays again and will contact you as soon as possible to discuss changes with you.

 

What if I don’t want to travel?

If your holiday date is later than the date we have suspended holidays for and you don’t wish to travel, we cannot provide a refund if you decide not to travel.

If you are travelling to the UK from abroad there is currently a 14 day quarantine period when you arrive in the UK. If you decide you do not want to travel we will happily rearrange your holiday for another time. The admin charge for rearranging bookings has been waived ata the current time.

If you decide to cancel your holiday then our usual cancellation terms apply, so for holidays cancelled six weeks or more before the start date, you will lose your deposit. See our booking terms and conditions for full details.

 

I haven’t paid the balance for my holiday. Can I delay my payment?

The balance payment for your holiday is normally due at least 6 weeks before your holiday start date. In the current situation we have reduced this to 4 weeks. You can pay the balance in the knowledge that we will provide you with a full refund if we have to cancel your holiday for any reason.

 

If you would like to postpone your holiday

If you wish to postpone your holiday we normally charge an administration fee of £50, plus any additional costs we incur in making changes to your booking, such as additional B& B costs. For now, in light of the current situation, we will waive the £50 admin fee if you decide you want to postpone your holiday. All payments made for your original holiday will be transferred over to your booking for the new date.

 

Will I be covered by my travel insurance if I decide to cancel?

We always recommend that you take out a travel insurance policy to cover lost holiday costs should you need to cancel or are unable to travel. Whether you will be covered will depend on the terms of your travel insurance policy and your reason for cancelling. You should contact your travel insurance provider to check if you can make a claim.

 

For further information, we advise the following resources:

Should you wish to discuss your upcoming travel plans, please call us on 0151 722 8050 or email info@byways-breaks.co.uk. Updates will be added to this web page as and when they become available.

We are busy at the moment and concentrating on dealing with customers whose holiday starting dates are soonest and working in date order. Please be patient, we will contact you individually, you as soon as possible. Keep a close eye on our web site as we are updating information regularly.

 

 

Updated 4 August 2020

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Covid-19 information