What our customers say

Customer feedback about our cycling and walking holidays is very important to us. We really listen to what our customers say about and use their feedback to improve our holidays. Byways Breaks consistently get scores of 9 and 10 out of 10, for overall holiday experience. We get many customers returning to book cycling and walking holidays with us, or recommending Byways Breaks to their friends and families. In 2008 we were proud to be awarded ‘Best Holiday Experience’ by Visit Chester and Cheshire. Some of the reviews we have received from our customers include:


We would certainly use Byways again. JR

Offa's Dyke path walking holiday - October 2020

A really enjoyable holiday with the arrangements going smoothly.   We had 2 weeks of good weather – did you arrange that?   Social distancing was effective in the b and bs and we felt quite safe, which was important as we are aged 70 and 76.  Initially we were doubtful about the 3 nights’ s stay in Ludlow but these doubts were soon dispelled by the unbelievable service provided by Ray and Mandy.

The taxi service to and from Church Stretton was excellent, reliable and as safe as it could be. MW

Shropshire Way walking holiday - September 2020

Overall we really enjoyed the walk. It was challenging at times but rewarded by some fantastic views, beautiful countryside and places of interest. The signage is very good although inevitably you get the odd occasion where the sign is missing or hidden by foliage. The changes that accommodation providers made due to Covid were generally appropriate and sensible and did not spoil our trip. Hot breakfast were served to tables everywhere we went but other items such as fruit and yoghurt were in some places delivered to table and others were on buffet tables. Most B&Bs  provided a wider range of breakfast choice.

We were really impressed with your service and the help you provided; e.g. getting the taxi to take us to Llangollen from the Druid. We would certainly recommend you to others considering the Offa’s Dyke Walk. GJ

Offa's Dyke walking holiday - September 2020

We had a stunning holiday on the Shropshire Way. The walking was glorious. We stayed in a variety of accommodation, all special in their own way. Byways gave us truly outstanding service, especially in these COVID times, and we recommend them strongly. AT

Shropshire Way walking holiday - September 2020 -

In over 1500 miles of walking Britain’s long distance paths we have used a number of different walking companies, big and small. The level of personal support, both before and during the walk, along with the information provided, was by far the best. This was made even more impressive when considering that this walk was arranged at the end of the Coronavirus Lockdown. BF

Shropshire Way walking holiday - September 2020

As last year, well organised, thanks Carolyn (I might avoid hills next year!)

Shropshire Way walking holiday - November 2019