What our customers say

Customer feedback about our cycling and walking holidays is very important to us. We really listen to what our customers say about and use their feedback to improve our holidays. Byways Breaks consistently get scores of 9 and 10 out of 10, for overall holiday experience. We get many customers returning to book cycling and walking holidays with us, or recommending Byways Breaks to their friends and families. In 2008 we were proud to be awarded ‘Best Holiday Experience’ by Visit Chester and Cheshire.

Some of the reviews we have received from our customers include:

Good job! Much attention to detail, and service tailored to me personally.

RK - Offa's Dyke - September 2018

Some elements were excellent but the quality of some of the accommodation was disappointing.
Byways comment – we have had some problems with accommodation this year on this walk and are reviewing options for next year.

SS - Shropshire Way - September 2018

We highly recommend the Offa’s Dyke path – the excellent waymarking makes it easy to follow and the views are stunning.

MK - Offa's Dyke - September 2018

The accommodation was all different, but all were good. We met many very friendly people and we felt welcome. We enjoyed the beautiful landscape – even the rain and we enjoyed the walking. The luggage transfer was perfectly organized too.

We will recommand Byways Breaks and the Pembrokeshire Coast Path to our friends! You will find the feedbackform attached .

Have a good time, and again: thank you so much!

Yours Walter

WJ- Pembrokeshire Coast Path - August 2018

Our second walking holiday with ‘Byways’. Again well organised, in great countryside and with a good selection of B &BS.

SP - Shropshire Way - August 2018

Byways Breaks provided an excellent service. With other long distance trails we have always arranged accommodation and luggage transfer ourselves. However, with Offa’s Dyke Path we knew the remote nature of parts of the path might make the logistics more challenging. So, having come up with some dates and a rough itinerary, we went to Byways Breaks for their accommodation booking and luggage transfer service. They worked with us to adapt and hone our plan and delivered an itinerary that fitted our requirements. We stayed in some wonderful places and the luggage transfers worked seamlessly. On just one or two occasions it took Byways a bit of time to respond to calls or emails. This may be because they are a small outfit but they always responded. However, a sudden and last minute change (due to a medical emergency at one of our B&B hosts) was dealt with very promptly, efficiently and effectively. We became aware that Byways personally check out the accommodation they book people into. One B&B host told us that he takes bookings from three companies providing Offa’s Dyke Path itineraries. Byways was the only one of the three to have visited. Another B & B confirmed that she had been visited. We think that says it all really.

VJ & LZ - Offa's Dyke - August 2018