What if I need help?

19th February 2019

Before your holiday, we are always on hand to answer email or phone queries either while you are deciding which holiday is suitable for you or after you have booked with us.

Our holiday information packs are thorough and easy to understand and you will receive these about 2 weeks before the start of your holiday so you have plenty of time to look through it and speak to us if you have any queries. When you arrive for a cycling or walking holiday (not the accommodation booking and luggage service) we always try and meet people to deliver bikes if they are using our bikes, and to run through the arrangements for your holiday. Sometimes on walking holidays or if you are using your own bikes we may speak to you on the phone.

Our holidays are independent and self-led so while we are on hand to answer any queries; we will not interfere in your holiday but can be contacted by phone between 8.30am and 6.30 in the evening should you need any help.